The Human Side of Freight

The Human Side of Freight Cover

Today, technology has made freight transportation more efficient than it’s ever been, but it has also diminished the role of personal interaction in the freight management process. This has led to frustration among shippers, who cite poor customer service and communication as their biggest points of frustration with logistics service providers.

This paper explores how to reverse this unhealthy trend and put the emphasis back on what matters most to freight shippers – honesty, fairness, accountability, communication and proactive problem solving.

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