Customer Communication:
Our Promise to You

In trucking and logistics, often it’s not what is communicated that’s the issue, it’s what’s not communicated.

At Service Freight, we tell it like it is, without sugar coating. You’ll get the good news fast. You’ll get the “uncomfortable” news faster – like when a truck delay impacts delivery time. This lets you plan a response and get ahead of issues. And we’ll be part of that response, with proactive contingency plans that consider service and cost requirements.

Bottom line: we commit to excellent customer communication so you’re never in the dark.

Our 5-Point Communication Process

Acknowledge order receipt within 15 minutes.

So you’ll know we’ve got it from here.

Acknowledge carrier assignment immediately

You’ll know immediately when your shipment is planned, booked and on schedule to get picked up. We will also tell you the travel plan, ETA and any other pertinent information.

Notify you of pick-up & delivery within 90 minutes

That’s less than 90 minutes for your TL freight and less than 180 minutes for LTL freight during business hours. If your shipment is picked up or delivered after hours, you will be notified first thing in the morning.

Update you 24-7 on time-sensitive & priority freight

After-hours communication is via text, email or voice (your choice). Freight doesn’t punch a clock, and neither do we. If you need us, we’re there for you.

Reply to requests in under 5-minutes

Have an inquiry on something specific?  If we can’t respond immediately, expect an answer in less than 5 minutes. If the question is more complex, you’ll know in less than 5 when to expect an answer.

Download White Paper

The Human Side of Freight

Learn how technology has diminished the role of personal interaction in the freight management process, and what to do about it.