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Freight Shipping Companies: A Failure to Communicate?

November 7, 2016 By Admin

When it comes to the biggest frustrations that shippers have with carriers and freight brokers, the research that we, and others, have done indicates that poor communication is at or near the top of the list.

That’s right, what really gets their blood boiling is not service levels or the rates that freight shipping companies charge, it’s things like lengthy response times to requests about shipment status or a failure to proactively communicate known delays.

Filed Under: Communication, Freight Shipping, Human Side of Freight

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