Carrier invoices make up the largest cost component of freight shipping. To reduce freight costs, companies rightly focus on securing low rates from carriers. But one cost-saving strategy that is rarely employed is to reduce the dollar impact of shipping mistakes or delays. Our research on the real cost of shipping mistakes indicates you can […]
Freight Shipping Companies: A Failure to Communicate?
When it comes to the biggest frustrations that shippers have with carriers and freight brokers, the research that we, and others, have done indicates that poor communication is at or near the top of the list.
That’s right, what really gets their blood boiling is not service levels or the rates that freight shipping companies charge, it’s things like lengthy response times to requests about shipment status or a failure to proactively communicate known delays.